Terms of purchase

Ordering

Ordering products on Elekcig.com is done by adding products to the website's shopping cart. From the shopping cart, you are guided through the payment process. Below you enter your customer and payment information. Only after you have entered it can a possible discount code be redeemed. When the order is confirmed, you will shortly receive an order confirmation for the order via email. In the same way, you as a customer will be notified by email when the order is sent. Depending on which delivery method you choose, track and trace is offered. If you want delivery to other countries, please contact us. We only sell to people over 18 years of age.

Payment

In collaboration with Klarna, we offer invoice payment, partial payment, credit card payment and direct payment. This payment solution is called Klarna Checkout. By leaving information at the checkout, you accept Klarna's terms. By clicking on "Complete purchase", you accept Elekcig AB's general terms and conditions. Klarna Checkout presents certain information to you as soon as you are identified. The information you need to provide to achieve identification may vary between different purchases and customers. No credit information is ever taken directly in Klarna Checkout, but if necessary depending on the payment option you have chosen. Credit information taken by Klarna does not affect your creditworthiness and can not be seen by others who request credit information about you, such as banks. After you have been identified, Klarna Checkout shows which options are available to you. Invoice is pre-selected as a payment option, but you can of course freely choose one of the other options, such as direct payment via bank or payment by card. The options you are offered may vary from time to time. You can choose whether you want to protect your use of Klarna Checkout with a PIN code.

Applicable law and dispute resolution

All purchases at Elekcig.com are subject to Swedish law and any disputes shall be decided by a Swedish general court.

Alternatively Dispute Resolution Procedure

As a consumer, you have the right, if you have a complaint about a purchase which could not be resolved through direct contact with Elekcig AB, to turn to an alternative dispute resolution body to settle the matter. Applying to an alternative dispute resolution body is generally cheaper, less formal and faster than going to court. You can only use this option if you are resident in the EU and the other party is established in the EU. You can either use the online complaint platform available on the European Commission's website, www.ec.europa.eu/odr, or contact the General Complaints Board directly, via www.arn.se. The General Complaints Board is an approved board for alternative dispute resolution and is subject to Directive 2013/11 / EU on alternative dispute resolution in consumer disputes.

Right of withdrawal and Return

A 14-day right of withdrawal is granted, provided that the product is unused or unbroken. Costs related to shipping and returns are borne by the customer. This applies from the time you as a customer have notified regret about the product to our email support at info@elekcig.se However, the right of withdrawal can only be exercised as long as the product is in the same condition and quantity as upon delivery. Should the product not be packed well upon return of the returned product, the electrician has the right to make a depreciation deduction of up to 100% of the product's value. When buying E-cigarettes at elekcig.com, the original packaging is always an important part of the product's value. If you wish to exercise the right of withdrawal, we ask you to send an email to our customer service at info@elekcig.se Contact us with the order number and description that you want to cancel your purchase. If the product is damaged or deteriorated due to defective packaging, you as a customer lose the right of withdrawal. Refund in case of right of withdrawal takes place within 14 days of receipt of the return without delay by the same means as the original payment (unless otherwise requested). The refund will be made as soon as possible via transfer to your bank when elekcig.com has checked that your returned goods live up to our return statutes.

Please note: We do not accept returns sent as a complaint.

Right of complaint

Important information: In all types of complaints, you must present an actual error. Therefore do not keep the defective product, throw it away or use it. Do not throw away the original box as it has codes that must be given to the manufacturer, if you do not have the box left, the complaint will not be accepted.

Elekcig.com gives a 3-year right of complaint according to the Consumer Purchase Act. This includes original errors. Please note that e-cigarettes and accessories may have a limited shelf life, even during normal use, and that this period may be shortened due to excessive or improper use. Batteries have a 6-month warranty. If you notice errors or defects in delivery from elekcig.se, it must be invoked within a reasonable time after you have noticed the errors. Reporting an error within two months of the error being discovered or should have been discovered is considered a reasonable time. It is your duty to state and, as required, show how the errors are noticed or occur. If you notice an error, please contact our customer service as soon as possible. It is of course a requirement that the complaint is justified and that the error did not occur in connection with the misuse of you as a customer. Please note, however, that atomizers / clearomizers are consumables, they can not be expected to last forever and are therefore not covered by the warranty. Attach a copy of the invoice / order number as proof that the product is purchased from elekcig.com In the event of an approved complaint, compensation is paid for any shipping costs and other costs incurred in connection with the complaint.

Please note: We do not accept returns sent as rec. packages or against cash on delivery, as we do not have the opportunity to acknowledge these. We do not take responsibility for defective packaging in connection with the return of goods and it can NOT be recommended to return goods in paper envelopes.

The complaint period is 3 years and there is a registered rule that is mandatory for the supplier and it is the 6 month rule. which means that defects that appear within six months after the product was delivered are presumed to have existed at the time of delivery, unless otherwise stated.

If the defect only appears later, the consumer must be able to prove that the defect already existed at the time of delivery, ie that it is a so-called original defect.

Discount code and sale

At Elekcig.com, there are occasional current discounts. It can be discount codes with special conditions, how to use the discount code is stated in the description. Sales or special offers on goods apply from the time they are published and no money will be refunded during the discount on orders made before the discount is valid. Discounts and offers run indefinitely unless otherwise stated.

Limitation of liability

The risk when buying products at Elekcig.com passes to you as a customer at the time of delivery. Please note that the products should not be used by pregnant women or people under 18 years of age. Seek guidance from your doctor if you have any diseases or if you live in other conditions that cast doubt on the suitability of the product. Elekcig.com does not take responsibility for damage to other equipment, supplies or people.

Reservation

Elekcig.com makes reservations for spelling errors, incorrect pricing, VAT and tax changes, price increases, force majeure, sold out or expired items.

Product manuals

All manuals for our products are available to be sent via e-mail in Swedish if desired. Contact our customer service for more information about our product manuals. These product manuals will also be available for download on our website and also attached to all orders for each product in the future.

Parcel not collected

If you don’t pick up your parcel from your mail agent or stopped by customs and you do not have the right documentations to give customs within the time-limit, you will be debited for shipping cost turn & return and administration fee of SEK 75.

By placing an order, you acknowledge and understand that your shipment may be subject to customs clearance, which could result in delays. For customers in Norway, please be aware that a valid medical certificate must be provided for your order to pass through customs. Failure to provide the required documentation may result in your order being held at customs, destroyed, or returned to the sender. Please keep in mind that Eurobrands Distribution does not take any responsibility for orders that fail to clear customs due to insufficient documentation or regulatory non-compliance. If you fail to provide the necessary documentation to customs, you will forfeit the right to a refund.

By proceeding with a purchase, you agree to these terms and accept responsibility for any potential delays or additional requirements imposed by customs authorities.

Help and questions

If you have questions about the above and or need help, please contact our customer service. Customer service is mostly online in the bottom right corner and we always help with a smile on our face. Phone: 040 22 13 90.